Verified Customers in their own unedited words.
Date: 2022-04-09
Ticket #: 87570
Store Code: KTY
Ph# 4 digits: 312
Name: Stuart Michalk
This was the 2nd time I used you. The first time it was great. This time my chainsaw chain was dull within 5 minutes. Not sure if it was even sharpened.
Hi Stuart.
Sorry to be a little slow getting back to you but I had a wedding to go to 2 weeks ago & last week was I.R.S. shot. :-p
Your Stihl #1, 55L is actually a pretty good chain steel quality wise (as compared to their poor like cousins from Oregon).
But these little chains have a pretty short 'life cycle' I'm afraid under even 'normal' usage.
The fact that your chain ran 'ok' for a short amount of time screams (to me anyway) that your chain was actually 'sharpened' by one of my guys in our shop.
However, all chains have weaknesses in terms of do's & don't and getting them anywhere near dirt of any kind is a big 'no-no' for all.
IF you were near any tree roots at all, then the fine dirt around there is like 'kryptonite' to the sharp edge; I'm talking just seconds of usage time, ok?
IF you were cutting any real oak/mesquite/hardwoods, then these little chains aren't up to the task I'm afraid.
Pine trees & boards is just about it on the usage front I'm afraid. But don't get me started on the tree pine sap there, ok? :-}
So, in conclusion, I'm pretty sure that we did sharpen your chain as I said earlier but I can't know what you were cutting at the time.
Obviously, only you know for sure.
Perhaps using another sharpening service on your chain & then cutting your same items once more would more definitely 'prove' something there.
Just a thought, thanks for contacting me via my site with your question.
Douglas Pitchford
GreaterHoustonSharpening.com
Sorry to be a little slow getting back to you but I had a wedding to go to 2 weeks ago & last week was I.R.S. shot. :-p
Your Stihl #1, 55L is actually a pretty good chain steel quality wise (as compared to their poor like cousins from Oregon).
But these little chains have a pretty short 'life cycle' I'm afraid under even 'normal' usage.
The fact that your chain ran 'ok' for a short amount of time screams (to me anyway) that your chain was actually 'sharpened' by one of my guys in our shop.
However, all chains have weaknesses in terms of do's & don't and getting them anywhere near dirt of any kind is a big 'no-no' for all.
IF you were near any tree roots at all, then the fine dirt around there is like 'kryptonite' to the sharp edge; I'm talking just seconds of usage time, ok?
IF you were cutting any real oak/mesquite/hardwoods, then these little chains aren't up to the task I'm afraid.
Pine trees & boards is just about it on the usage front I'm afraid. But don't get me started on the tree pine sap there, ok? :-}
So, in conclusion, I'm pretty sure that we did sharpen your chain as I said earlier but I can't know what you were cutting at the time.
Obviously, only you know for sure.
Perhaps using another sharpening service on your chain & then cutting your same items once more would more definitely 'prove' something there.
Just a thought, thanks for contacting me via my site with your question.
Douglas Pitchford
GreaterHoustonSharpening.com
Date: 2022-03-18
Ticket #: 86589
Store Code: 8658
Ph# 4 digits: 6164
Name: Diane Ryder
5 stars! I had two Ginger sewing shears sharpened better than ever! They are sharp and the price is right! Thank you!
Thank you for taking the time & making your appreciation known here. You are too kind. DWP
Date: 2023-02-07
Ticket #: 92251
Store Code: LGH
Ph# 4 digits: 507
Name: Robert
Wife is saying that the scissors are duller now than before sharpening. She has been searching for a good hair scissor sharpener, and stated that they are hard to find. She also said that the kitchen knife is razor sharp!
Hi Robert.
Adjusting scissor 'tension' via the center screw after sharpening them is always a bit difficult.
Like "Goldilocks and the Three Bears", getting the center screw tightened 'perfectly' to an individual's hand strength is a matter of 'too loose', 'too tight' & 'just right'.
If you were to use the same scissor yourself, you could oddly find the scissor working just fine for you.
Regardless, you could try tightening/loosening the center screw yourself, if you wish, to improve your wife's results, hopefully.
But feel free to return the scissor (helpfully with the previous ticket # 92251) to the store & tell me to tight/loosen the center screw for you.
It's also possible for older scissors that the threads of the center screw are somewhat 'stripped' from regular usage over time.
In this case, I can 'adjust' the tension once more, but the tension won't 'hold' because of the previous thread damage.
This is rare but 1 in 20 I'm afraid.
Contact me via Douglas@GreaterHoustonSharpening.com as you wish but please mention #92251/LGH.
Thanks for taking the time here to let me know what you think about GHS.
DW Pitchford
Adjusting scissor 'tension' via the center screw after sharpening them is always a bit difficult.
Like "Goldilocks and the Three Bears", getting the center screw tightened 'perfectly' to an individual's hand strength is a matter of 'too loose', 'too tight' & 'just right'.
If you were to use the same scissor yourself, you could oddly find the scissor working just fine for you.
Regardless, you could try tightening/loosening the center screw yourself, if you wish, to improve your wife's results, hopefully.
But feel free to return the scissor (helpfully with the previous ticket # 92251) to the store & tell me to tight/loosen the center screw for you.
It's also possible for older scissors that the threads of the center screw are somewhat 'stripped' from regular usage over time.
In this case, I can 'adjust' the tension once more, but the tension won't 'hold' because of the previous thread damage.
This is rare but 1 in 20 I'm afraid.
Contact me via Douglas@GreaterHoustonSharpening.com as you wish but please mention #92251/LGH.
Thanks for taking the time here to let me know what you think about GHS.
DW Pitchford
Date: 2025-06-23
Ticket #: 101782
Store Code: MAG
Ph# 4 digits: 1411
Name: Josh
Took a $300 skinning knife blew the edge out and nearly blunted the tip. Could not be more disappointed.
Inquiry: #101782
Took a $300 skinning knife blew the edge out and nearly blunted the tip. Could not be more disappointed.
Ok, really?
A mediocre Benchmade baby hunting knife @ 2 3/4" long can NOT possibly be a skinning knife, period.
You might try & use it as such BUT that style of knife would perform very poorly as a skinning/fillet knife.
Frankly, you also badly over paid for this style of knife.
But what do I know obviously as I only sharpen about a 100 knives a week . . .
I've never 'blown out an edge' before (whatever that means in English as even Google doesn't know what you're referring to.)
I do know that your knife is thinner than before as I personally sharpened & polished & tested the edge myself.
Regardless, I would be glad to re-point it for you for free regardless.
IF I'd known beforehand that you wanted a skinning/fillet styled point on this baby hunting knife then I'd pointed it accordingly.
Just send it back to Magnuson ACE Hardware & I'll re-point it & thin it a little more if you wish it.
Sorry that you're not 'happy', but I'm not a mind reader. I've met you half way here IMO.
Took a $300 skinning knife blew the edge out and nearly blunted the tip. Could not be more disappointed.
Ok, really?
A mediocre Benchmade baby hunting knife @ 2 3/4" long can NOT possibly be a skinning knife, period.
You might try & use it as such BUT that style of knife would perform very poorly as a skinning/fillet knife.
Frankly, you also badly over paid for this style of knife.
But what do I know obviously as I only sharpen about a 100 knives a week . . .
I've never 'blown out an edge' before (whatever that means in English as even Google doesn't know what you're referring to.)
I do know that your knife is thinner than before as I personally sharpened & polished & tested the edge myself.
Regardless, I would be glad to re-point it for you for free regardless.
IF I'd known beforehand that you wanted a skinning/fillet styled point on this baby hunting knife then I'd pointed it accordingly.
Just send it back to Magnuson ACE Hardware & I'll re-point it & thin it a little more if you wish it.
Sorry that you're not 'happy', but I'm not a mind reader. I've met you half way here IMO.