Verified Customers in their own unedited words.
Date: 2025-11-26
Ticket #: 102600
Store Code: MAG
Ph# 4 digits: 6638
Name: Johnny Corlett
I attempted to use the clipper blade that was sharpened and I was suprised the blade was dull. I clip our dog about 3 to 4 times per year. The last time the blade was serviced it cut through the coat like a hot knife cuts butter. This time it was very resistant. Does this mean that I need to purchase a totally new clipper blade ?
Hi Johnny C.
It depends on what you mean when you say 'resistant'.
Do your 2 blades slide across each other relatively 'slowly' OR doesn't cut hair cleanly OR both?
Most likely, my clipper guy over tightened your 2 screws that hold your blades together.
Too much screw tension there will cause the unit's sliding speed to greatly decrease and perform poorly obviously.
Fortunately, you can't hurt the blades by tinkering with the 2 screw's tension with the correct screwdriver.
Too loose (tension wise) and they won't move across at all.
Too tight (tension wise) and they won't move at all obviously.
It might even be just 1 screw perhaps that's 'too tight' (maybe) . . .
For a quick fix attempt (most likely), try loosening both screws counterclockwise just a little & see IF their running speed increases anyway. Test on some hair if available. 🙂
After 2 or 3 attempts, you should be able to 'see' (& hear) a significant difference in your machine's performance & cutting results.
IF not, then my guy may have re-assembled your 2 blades incorrectly & the mis-alignment there is probably causing your current problem.
Your 1.5mm Andis 10 clipper blade is a pretty good unit & I'd doubt that the internal glides are worn out until I can see the unit myself.
Please send your Sept 29th order back to Magnuson ACE & ask the clerk there to write "Re-do" on your new ticket. No extra charge, obviously.
I'll check it out personally with my clipper guy & I'll call you (6638) when we come to a conclusion
Sound good (relatively speaking)? 🙂
Still Wednesday to Wednesday at that ACE location.
Doug
It depends on what you mean when you say 'resistant'.
Do your 2 blades slide across each other relatively 'slowly' OR doesn't cut hair cleanly OR both?
Most likely, my clipper guy over tightened your 2 screws that hold your blades together.
Too much screw tension there will cause the unit's sliding speed to greatly decrease and perform poorly obviously.
Fortunately, you can't hurt the blades by tinkering with the 2 screw's tension with the correct screwdriver.
Too loose (tension wise) and they won't move across at all.
Too tight (tension wise) and they won't move at all obviously.
It might even be just 1 screw perhaps that's 'too tight' (maybe) . . .
For a quick fix attempt (most likely), try loosening both screws counterclockwise just a little & see IF their running speed increases anyway. Test on some hair if available. 🙂
After 2 or 3 attempts, you should be able to 'see' (& hear) a significant difference in your machine's performance & cutting results.
IF not, then my guy may have re-assembled your 2 blades incorrectly & the mis-alignment there is probably causing your current problem.
Your 1.5mm Andis 10 clipper blade is a pretty good unit & I'd doubt that the internal glides are worn out until I can see the unit myself.
Please send your Sept 29th order back to Magnuson ACE & ask the clerk there to write "Re-do" on your new ticket. No extra charge, obviously.
I'll check it out personally with my clipper guy & I'll call you (6638) when we come to a conclusion
Sound good (relatively speaking)? 🙂
Still Wednesday to Wednesday at that ACE location.
Doug
Date: 2025-11-24
Ticket #: 102507
Store Code: SPR
Ph# 4 digits: 4133
Name: Curtis Green
I submitted a pair of Fabric Scissors, a pair of Garden Scissors and a pair of pruners. I spoke with one of the owners prior to picking up the items to get pricing. I Was shocked when I picked them up to see that I was charged $34.50. Was told I had a stripped bolt that had to be replaced, my pruners had become Lopping Shears, couldn't make out the receipt, it had four different prices on it. It was basically outrageous. The store clerk contacted the owners for the sharpening company, and they were basically no help at all. I told her I'd pay the price but, I'll never use their business again. It's Ridiculous. I hop you post this for others to see as well.
Wow!
So, let me start at the beginning here. You initially spoke over the phone with one of my 'people' trying to get "pricing' specifics for invisible items verbally? Hmmm . . .
(1) Your 'pruner' was a 24 1/2" long lopper (Fisk 9166), not some hand held 'pruner'. Loppers are $12, pruners = $9.
(2) Your 'garden scissor' is an old Wiss Tin Snip by any measure (Wiss stamped on the handle). You might only use it to trim roses with, but it's still a common tin snip. Price = $7.50
The pre-existing problem of your tin snip having a badly stripped center screw is always a tough judgement call at crunch time for me in the shop. Do I return it un-sharpened for $0 OR do I spend considerable time & effort to see IF it's fixable?
IF the item is cheap/low quality or too 'crippled' for me to fix, then it's a "No Charge" & good luck with that obviously.
BUT a quality made Wiss tin snap replacement nowadays is around $25 plus additional tax and/or freight.
So, an additional $5 for labor & bolt/nut (plus the usual $7.50 sharpening) comes to $12.50 total there vs. $25+ for a new like pair.
Judgment call on my part obviously as most people in like situations appreciate my time, energy & efforts to 'salvage' their favorite old tools. Can't win them all & give me a bad rating for my efforts instead. Sigh.
(3) Your Gingher fabric scissor (with cover) sharpened up just fine with no issues = $10.
LOP=$12,TIN=$12.50,Gingher=$10 = $34.50 as priced on your ticket.
Finally, Ace employees can't help you with your kind of specific pricing complaints, period
Then using your phone to get angry with my GHS customer service 'people' once again who don't have your ticket # specifics of your order in front of them to help you doesn't 'help' anyone obviously.
Feel free to find other sharpeners in the future for your items.
Good luck with that. DWP
So, let me start at the beginning here. You initially spoke over the phone with one of my 'people' trying to get "pricing' specifics for invisible items verbally? Hmmm . . .
(1) Your 'pruner' was a 24 1/2" long lopper (Fisk 9166), not some hand held 'pruner'. Loppers are $12, pruners = $9.
(2) Your 'garden scissor' is an old Wiss Tin Snip by any measure (Wiss stamped on the handle). You might only use it to trim roses with, but it's still a common tin snip. Price = $7.50
The pre-existing problem of your tin snip having a badly stripped center screw is always a tough judgement call at crunch time for me in the shop. Do I return it un-sharpened for $0 OR do I spend considerable time & effort to see IF it's fixable?
IF the item is cheap/low quality or too 'crippled' for me to fix, then it's a "No Charge" & good luck with that obviously.
BUT a quality made Wiss tin snap replacement nowadays is around $25 plus additional tax and/or freight.
So, an additional $5 for labor & bolt/nut (plus the usual $7.50 sharpening) comes to $12.50 total there vs. $25+ for a new like pair.
Judgment call on my part obviously as most people in like situations appreciate my time, energy & efforts to 'salvage' their favorite old tools. Can't win them all & give me a bad rating for my efforts instead. Sigh.
(3) Your Gingher fabric scissor (with cover) sharpened up just fine with no issues = $10.
LOP=$12,TIN=$12.50,Gingher=$10 = $34.50 as priced on your ticket.
Finally, Ace employees can't help you with your kind of specific pricing complaints, period
Then using your phone to get angry with my GHS customer service 'people' once again who don't have your ticket # specifics of your order in front of them to help you doesn't 'help' anyone obviously.
Feel free to find other sharpeners in the future for your items.
Good luck with that. DWP
Date: 2025-06-23
Ticket #: 101782
Store Code: MAG
Ph# 4 digits: 1411
Name: Josh
Took a $300 skinning knife blew the edge out and nearly blunted the tip. Could not be more disappointed.
Inquiry: #101782
Took a $300 skinning knife blew the edge out and nearly blunted the tip. Could not be more disappointed.
Ok, really?
A mediocre Benchmade baby hunting knife @ 2 3/4" long can NOT possibly be a skinning knife, period.
You might try & use it as such BUT that style of knife would perform very poorly as a skinning/fillet knife.
Frankly, you also badly over paid for this style of knife.
But what do I know obviously as I only sharpen about a 100 knives a week . . .
I've never 'blown out an edge' before (whatever that means in English as even Google doesn't know what you're referring to.)
I do know that your knife is thinner than before as I personally sharpened & polished & tested the edge myself.
Regardless, I would be glad to re-point it for you for free regardless.
IF I'd known beforehand that you wanted a skinning/fillet styled point on this baby hunting knife then I'd pointed it accordingly.
Just send it back to Magnuson ACE Hardware & I'll re-point it & thin it a little more if you wish it.
Sorry that you're not 'happy', but I'm not a mind reader. I've met you half way here IMO.
Took a $300 skinning knife blew the edge out and nearly blunted the tip. Could not be more disappointed.
Ok, really?
A mediocre Benchmade baby hunting knife @ 2 3/4" long can NOT possibly be a skinning knife, period.
You might try & use it as such BUT that style of knife would perform very poorly as a skinning/fillet knife.
Frankly, you also badly over paid for this style of knife.
But what do I know obviously as I only sharpen about a 100 knives a week . . .
I've never 'blown out an edge' before (whatever that means in English as even Google doesn't know what you're referring to.)
I do know that your knife is thinner than before as I personally sharpened & polished & tested the edge myself.
Regardless, I would be glad to re-point it for you for free regardless.
IF I'd known beforehand that you wanted a skinning/fillet styled point on this baby hunting knife then I'd pointed it accordingly.
Just send it back to Magnuson ACE Hardware & I'll re-point it & thin it a little more if you wish it.
Sorry that you're not 'happy', but I'm not a mind reader. I've met you half way here IMO.
Date: 2023-02-07
Ticket #: 92251
Store Code: LGH
Ph# 4 digits: 507
Name: Robert
Wife is saying that the scissors are duller now than before sharpening. She has been searching for a good hair scissor sharpener, and stated that they are hard to find. She also said that the kitchen knife is razor sharp!
Hi Robert.
Adjusting scissor 'tension' via the center screw after sharpening them is always a bit difficult.
Like "Goldilocks and the Three Bears", getting the center screw tightened 'perfectly' to an individual's hand strength is a matter of 'too loose', 'too tight' & 'just right'.
If you were to use the same scissor yourself, you could oddly find the scissor working just fine for you.
Regardless, you could try tightening/loosening the center screw yourself, if you wish, to improve your wife's results, hopefully.
But feel free to return the scissor (helpfully with the previous ticket # 92251) to the store & tell me to tight/loosen the center screw for you.
It's also possible for older scissors that the threads of the center screw are somewhat 'stripped' from regular usage over time.
In this case, I can 'adjust' the tension once more, but the tension won't 'hold' because of the previous thread damage.
This is rare but 1 in 20 I'm afraid.
Contact me via Douglas@GreaterHoustonSharpening.com as you wish but please mention #92251/LGH.
Thanks for taking the time here to let me know what you think about GHS.
DW Pitchford
Adjusting scissor 'tension' via the center screw after sharpening them is always a bit difficult.
Like "Goldilocks and the Three Bears", getting the center screw tightened 'perfectly' to an individual's hand strength is a matter of 'too loose', 'too tight' & 'just right'.
If you were to use the same scissor yourself, you could oddly find the scissor working just fine for you.
Regardless, you could try tightening/loosening the center screw yourself, if you wish, to improve your wife's results, hopefully.
But feel free to return the scissor (helpfully with the previous ticket # 92251) to the store & tell me to tight/loosen the center screw for you.
It's also possible for older scissors that the threads of the center screw are somewhat 'stripped' from regular usage over time.
In this case, I can 'adjust' the tension once more, but the tension won't 'hold' because of the previous thread damage.
This is rare but 1 in 20 I'm afraid.
Contact me via Douglas@GreaterHoustonSharpening.com as you wish but please mention #92251/LGH.
Thanks for taking the time here to let me know what you think about GHS.
DW Pitchford
Date: 2025-11-29
Ticket #: 102673
Store Code: SOU
Ph# 4 digits: 5573
Name: Dan @ HMNS
Great sharpening on a variety of blades, for reasonable prices. Thank you.
We appreciate your kind words & comment.
Doug
Doug